RoamTalk - User Guide

USER GUIDE

RoamTalk International Phone

How to Get Started

To use your RoamTalk international phone you must first activate it. Please go to the top of this page and click on the orange Activate Now tab in the upper right hand corner and follow the directions. You will need to enter the password and Email that you used to purchase your phone. You will also need to enter the security PIN code and PUK code, which you will find on the white plastic card which was included in the packaging of your RoamTalk phone. The SIM card has already been removed from the plastic card and inserted into your phone. Once you have activated your phone, you can switch it on and start using it. It is advisable to check the rates for the country in which you are using the phone.
Once you have activated your RoamTalk International phone, you will have access to the RoamTalk network service. If you experience any difficulty please consult our FAQs page or call our Customer Service toll free number: 1-877-345-4488 (US only) or from overseas 1-310-633-2711 (standard call charges apply).
RoamTalk call charges are transparent and you can calculate the exact cost of every call in advance by going to RoamTalk’s Rates page and using the rate calculator. For details about where you can use your RoamTalk International phone/SIM card please see our Country Coverage page on our WEB site www.roamtalk.com .

RoamTalk Global SIM Card

Inserting You SIM card

If you have purchased a RoamTalk Global SIM card please follow the directions below:

Enclosed in your starter pack you will find your RoamTalk global SIM card.
Inserting your SIM card. Remove the plastic RoamTalk global SIM card holder from its packaging and carefully press out the perforated SIM card. Please try to avoid touching the gold circuitry chip on the underside of the SIM card. Remove any existing SIM card from your cell phone according to the instructions in your handset user guide and replace it with your new RoamTalk global SIM card. Please ensure that it is inserted in the correct position in the slot or holder.

How to Get Started

Please insert your RoamTalk Global SIM card as instructed above.
Switch on your cell phone and enter the PIN code located on your RoamTalk SIM card. (Registration can take up to 2 minutes)
Note: If your PIN code is entered incorrectly three times, the phone will be locked and you will need to enter in the PUK code (PIN Unblocking key) which can be found on the plastic card that the SIM was attached to.
To use your RoamTalk Global SIM card, you must first activate it. Please go to www.roamtalk.com and click on Activate Now and follow the directions on the Activation page.
Once you have activated your SIM card, you will have access to the RoamTalk network service. If you experience any difficulty please consult our FAQs page or call our Customer Service toll free number: 1-877-345-4488 (US only) or from overseas 1-310-633-2711 (standard call charges apply).
RoamTalk call charges are transparent and you can calculate the exact cost of every call in advance by going to RoamTalk’s Rates page and using the rate calculator. For details about where you can use your RoamTalk International phone/SIM card please see our Country Coverage page on our WEB site www.roamtalk.com .

RoamTalk High Speed Modem Stick: How to Get Started

How to Get Started

Click Here to download the RoamTalk High Speed Modem Stick Quick Start Guide in .pdf format

Activating your RoamTalk Phone, SIM Card, or Modem Stick

Please go to the RoamTalk website and go to the activation page by clicking Activate Now! and follow the directions or call Customer Service toll free number: 1-877-345-4488 or from overseas 1-310-633-2711 to activate your RoamTalk phone or SIM card.

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Making Calls with RoamTalk

Always dial numbers with the full international dialing code. Once you have finished dialing, press the Send button. RoamTalk uses "call back technology" so you will see the number dialing on the screen, followed by a message thanking you for your request. Within 2-4 seconds your phone will ring you back and you should answer it in the normal way and listen for your call to be connected. If your calling procedure is menu based or if you hear an operator message, please follow the instructions under “Menu-based calling” calling below. After dialing you will be briefly disconnected and then called back. Answer this call and wait for the call to be connected. Some phones might display a message such as “Call barred”. Simply ignore this and wait until you are called back.

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Menu-based Calling

Some phones require you to make calls using the phone menu. If this applies to you, please select the menu option “Call” (under the main menu or under “Extras”), then select “Dial” and “Enter number”. Enter the number with the full international dialing code, i.e. “+”, followed by the country code, the regional code, and then the local number and press “OK”. Now proceed as described above.

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How to Receive Calls

When you receive a call, your phone will either ring and/or vibrate (depending on the features and settings of your handset). To answer the call, press the usual key.

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Text Messaging (SMS)

RoamTalk allows you to send and receive text messages (SMS). Simply type your message using the key pad of your phone, and then send it. For further instructions, please refer to your handset user guide. If your phone displays “Message not sent”, this either means that the destination number cannot be reached (please check our Country Coverage).

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DIVERTING CALLS

This feature allows you to divert incoming calls. Dial ShortCode “066” and follow the prompts.

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VOICEMAIL

If you cannot be reached, your handset is busy or you are unable to answer your phone, your calls are automatically diverted to your RoamTalk voicemail. To change the standard settings, dial ShortCode “121” and follow the instructions. ShortCode “121” also allows you to listen to your voicemail messages. If you would like to access your RoamTalk voicemail from another phone, you will need to set up a Pin number for your voicemail. To set the Pin number, dial your RoamTalk phone number, press the number key (#), and follow the prompts.

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ADDING CALL CREDIT

To add additional call value, you may go to our website at www.roamtalk.com and click on Add Credit and select the amount that you wish to add to your account.

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AUTOMATIC TOP-UP

RoamTalk provides an automatic top up service to ensure you always have sufficient call value available to make and receive calls and text messages. This service is part of the activation process of your phone or SIM card when you first activate your product. This service ensures that your account will automatically be topped up when it reaches a predetermined minimum level selected by you. You may at any time adjust the minimum level or top up amount on your account.

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CUSTOMER SERVICE

If you require assistance or have any questions, please contact our Customer Service. Dial our Customer Service toll free number: 1-877-345-4488 or from overseas 1-310-633-2711. A number of questions can also be answered through our Frequently Asked Questions at www.roamtalk.com . Also, you can send us an e-mail with any questions to customersupport@roamtalk.com

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EMERGENCY CALLS

To contact the emergency services, dial the appropriate number for the country you are in (i.e. 911, 999 etc). Emergency numbers can be dialed without a SIM card.

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SHORT CODES

You can reach RoamTalk services wherever you are by dialing the following shortcodes:

154 Customer Service
121 Voicemail
066 Call divert

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INTERNATIONAL DIALING CODES

To view our list of international dialing codes please click here

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GENERAL TERMS & CONDITIONS

Scope. Everything Wireless 1310 Westwood Blvd, Los Angeles, CA 90024 (hereafter: Everything Wireless) is a high-quality national and international service reseller in the mobile telecommunications sector. These General Terms and Conditions (hereafter: Conditions) govern the relationship between Everything Wireless and the customer. They apply to all services provided by Everything Wireless. In any event, the valid and applicable Conditions are deemed to be accepted when the customer uses the service offered by Everything Wireless.

The binding version of the Conditions, along with any applicable Special Conditions, is published on the internet at www.roamtalk.com. Everything Wireless reserves the right to change the Conditions and other contractual provisions at any time.
Network Service and Phone Equipment.
- Network Service
  Everything Wireless shall make every effort to provide a high level of availability for its mobile network. However, Everything Wireless is unable to guarantee continuous, fault-free operation of its mobile network or certain transmission times or capacities. Everything Wireless reserves the right to service its mobile network at any time, which may result in temporary disruptions. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines. No guarantee may be given for absolute protection of Everything Wireless’s network against unauthorized access or interception. Everything Wireless shall assume no liability for any such occurrence. Everything Wireless may at any time adapt or interrupt its services. Everything Wireless may engage at any time a third party to fulfill any of its obligations under this contract.
- Equipment
  All equipment prices and quantity are subject to availability and may be changed without notice or obligation. Prices do not include shipping and handling and applicable duties and taxes. Shipping and handling charges may vary. Orders are not considered valid until approved and authorized by Everything Wireless. All prices are quoted in U.S. dollars. While Everything Wireless uses reasonable efforts to include accurate and up-to-date information on the Site, Everything Wireless makes no warranties or representations as to its accuracy. Everything Wireless assumes no liability or responsibility for any errors or omissions in the content on the Site. When purchasing from Everything Wireless, the product(s) are warranted from defects in material and workmanship as specified on our Sales Order. Should these items fail under normal use during this time period, Everything Wireless will, at its sole discretion, repair or replace the defective item with a like or similar product. If the unit can not be repaired and a replacement unit is not readily available, Everything Wireless, at its sole discretion may refund the purchase at the current market price in accordance with its refund policy referred to below. Refunds or credits are not offered when the units may be repaired or a replacement unit is available. This warranty does not cover accident, misuse, abuse, negligence or modification of, any part of the product, including the antenna. EXCEPT FOR THE FOREGOING EXPRESSED WARRANTY, EVERYTHING WIRELESS DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  - Equipment for which payment is not made in accordance with originally agreed upon terms.
  - Equipment specifically offered AS-IS or superseded by other warranty.
  - Equipment, which, in the sole judgment of Everything Wireless was abused, misused, altered, neglected by the customer or damaged in shipment.
  - Reconditioned batteries for transportable and portable phones have a 90-day warranty. Any equipment returned that does not bear Everything Wireless’s identifier.
  - Any equipment that is beyond the warranty period.
  Company provides no warranties of any kind on the Airtime or Network Service, its reliability and/or availability or the fitness of the Unit for any particular network. Check with your local network operator to determine compatibility of handsets. Statements regarding or descriptions of the Service, if any, by Company or Company’s agents or installers are informational only and are not made or given as a warranty of any kind.
- Refused Shipments
  Any of Everything Wireless’s equipment that is refused without prior notification given will result in charges applied for shipping and restocking. The restocking fee will be 30% of the total invoiced amount of the refused shipment. Everything Wireless may at any time revise these Terms and Conditions and will make best efforts to keep the current terms and conditions displayed on its WEB site. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions or contact legal@roamtalk.com
- Warranty Period
  Phone Type                                                     Warranty
  New                                                                  90 days
  Remanufactured                                               90 days
- Return Authorization Number
  Request for returns can be placed in writing and sent to Everything Wireless 1310 Westwood Blvd, Los Angeles, CA 90024 or via e-mail from the Contact Us page on the RoamTalk WEBsite or faxed (248-335-4264) to our Warranty Department prior to sending phones back to Everything Wireless. Everything Wireless will issue a Return Authorization Number for all approved warranty returns. The Return Authorization Number must appear on the outside of the shipping box. Equipment sent into Everything Wireless without a Return Authorization Number will be refused and returned to the sender at their expense. All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, user manuals and other accessories that was provided by Everything Wireless in the original purchase.
- Refund Policy
  Everything Wireless has sole discretion to issue refunds. At all times a refund will be issued in the form of a credit against future purchases. No Refund will be issued for shipping and handling charges.
Customer’s Obligations. The customer is under the obligation to use the services provided in accordance with the contract and the law. The customer is in any event responsible for the use of his connection, the use of passwords, in particular also for dialing premium numbers with increased charges and rates as well as for any use by a third party. Furthermore the customer is responsible for the end device used, in particular in respect of its compliance with the law, its suitability for use and its compatibility with the services and networks used. The customer shall immediately inform Everything Wireless of any unauthorized use.
Rates and Prices. All Products, prices and quantity are subject to availability and may be changed without notice or obligation. Prices do not include shipping and handling and applicable duties and taxes. Shipping and handling charges may vary. Orders are not considered valid until approved and authorized by Everything Wireless. All prices are quoted in U.S. dollars. The current and binding calling rates and equipment prices are published on the internet at www.roamtalk.com and may be obtained at any time direct from Everything Wireless. These remain subject to the consequences of fluctuating exchange rates at all times. Prices are subject to modification at any time without prior notice. It is the customer’s responsibility to obtain any information before using the service. While Everything Wireless uses reasonable efforts to include accurate and up-to-date information on the site, Everything Wireless makes no warranties or representations as to its accuracy.
SIM card and Account Balance. The SIM card contains an initial amount which is credited to the relevant account or phone number. The account balance may be increased at any time. In respect of the account balance, Everything Wireless’s accounting system is deemed to be correct. When the account balance is insufficient, the SIM card may no longer be used. No refund is made as against any credit on the account. Everything Wireless has the right to cancel or change any phone number without compensation, when same is required for operational or technical reasons or as a result of regulations.
Deactivation. If the SIM card is not used (i.e. no incoming or outgoing calls) during a certain period of time, the card shall be deactivated without prior notice. Any remaining credit as well as the phone number shall be lost without compensation. NB: the applicable period of time prior to deactivation may vary from country to country and/or from product to product. Please obtain the relevant information at the point of sale or from www.roamtalk.com.
Obligation to Register. In accordance with prevailing regulations, the customer is obliged, at the time of purchase of the SIM card, to identify himself by means of a valid and official identification document. Purchase and use of a SIM card without due identification shall be considered as abuse of the service. Article 10 hereunder shall then be applicable.
Data Protection and Confidentiality. Everything Wireless undertakes to process customer data with care and to comply with the provisions of the prevailing regulations. Everything Wireless only collects, stores and processes the data required for the provision, design and development of the service, for handling and maintaining customer relations, operational reliability and infrastructure, and for invoicing purposes. If Everything Wireless provides services jointly with a third party, in particular calls to networks of other service providers, or if the customer receives services from third parties via the Everything Wireless network, Everything Wireless may exchange the customer’s data with such party insofar as such information is necessary for the provision or execution of these services.
Number Display. In principle, the caller’s number will be displayed to the called party. Everything Wireless’s service allows this display to be withheld. It shall however be noted that in some cases, the display or its withholding may not be ensured for technical reasons, particularly for calls from or to a third-party network or for SMS.
Telephone Abuse. The customer is responsible for the content of information which he transmits via, or has processed by Everything Wireless. The customer is responsible for using his mobile line in compliance with all legal and contractual provisions. Everything Wireless’s service shall not be used for criminal activities or offences. Reselling of services to third party by a customer shall be considered as abuse. Reselling by a customer is subject to the written approval of Everything Wireless. Such approval may be refused without any reason being given. In the event of justified indications of unlawful use of a mobile line, or if such use is reported by a competent authority, Everything Wireless may instruct the customer to use the mobile line in compliance with all legal and contractual provisions, suspend the provision of service, and/or invalidate the SIM card without notice and compensation. Any credit balance on the SIM card shall be lost.
Everything Wireless’s Liability. Everything Wireless’s liability for grossly negligent or willfully caused damages is limited to an amount equivalent to the value of the service purchased during the 12 last months, but limited to a maximum of $100 (one hundred dollars). Everything Wireless shall not be liable for damages arising from simple negligence. Everything Wireless shall under no circumstance be held liable for consequential loss, loss of profit or loss of data. Should the customer use his mobile line to purchase goods or services from a third party, Everything Wireless shall not be a contracting party to such contract. Everything Wireless accepts no liability whatsoever and makes no guarantee in respect of the goods and services ordered or obtained via a mobile line, even if Everything Wireless handles the collection of third-party claims against the customer. The electromagnetic fields generated by a mobile phone may interfere with the correct functioning of other equipment, such as hearing aids or pacemakers. To prevent such interferences, the manufacturers’ safety measures should be observed. The customer is responsible for obtaining information on prohibited and restricted use and for obeying such rules.
Other Stipulations. The customer may transfer rights and obligations arising from this contract to third parties only with the prior written approval of Everything Wireless. Everything Wireless is entitled to transfer this contract to third parties without the consent of the customer.
Intellectual Property Rights. For the duration of the contractual relationship, Everything Wireless grants the customer a non-transferable and non-exclusive right to use the services and products provided by Everything Wireless in accordance with these Conditions. Everything Wireless or the licensor retains all the rights to the related intellectual property rights.
Choice of Law and Jurisdiction. This contractual relationship shall be subject to the application of US law, excluding the United Nations Convention on Contracts for the International Sale of Goods, dated in Vienna on April 11, 1980. The exclusive place of jurisdiction for all disputes arising out of or in connection with this agreement shall be California, subject to mandatory places of jurisdiction under federal law.