Frequently Asked Questions
Many of your questions regarding the RoamTalk International cell phone and RoamTalk Global SIM cards can be answered below. We are very happy to answer any of your questions at customersupport@roamtalk.com, or on our Customer Service toll free number: 1-877-345-4488 or from overseas 1-310-633-2711.
GETTING STARTED
A: If you have an unlocked GSM tri or quad band cell phone then you have the option to buy the RoamTalk global SIM card and use it in your current phone. However, we recommend that you consider purchasing a RoamTalk international travel phone, which includes the global SIM card so that you have a separate phone and personal international phone number for traveling internationally. For your convenience you can do so by
clicking here.
A: Purchasing the RoamTalk International Cell Phone is a simple and cost effective solution to enable you to take advantage of RoamTalk’s low rates, without needing to unlock your GSM cell phone. The low cost RoamTalk International phone includes the global SIM card, which allows you to save up to 70% on international calls while traveling in another country and also allows free incoming calls from over 80 countries. All you need to do when you receive your phone is to activate it on our website and start using it.
A: If your GSM (Global System for Mobile communications) cell phone is a tri or quad band phone then it will work in other countries.
GSM 900 / GSM 1800 MHz is used in most parts of the world: Europe, Asia, Australia, Middle East, Africa.
GSM 850 / GSM 1900 MHz is used in the United States, Canada, Mexico and most countries of S. America.
There is no GSM 850/900/1800/1900 MHz coverage in Japan and South Korea as they use third generation (3G) wireless communication systems which are not compatible with 850/900/1800/1900 MHz cell phones.
If you don’t have a tri or quad band phone you can purchase a cost effective RoamTalk international cell phone by clicking
here.
A: You will be notified via email when your products have been shipped or you can contact Customer Service with your order confirmation details at 1-877-345-4488 or from overseas 1-310-633-2711.
A: The RoamTalk global SIM is already inserted into the RoamTalk International cell phone. If you have purchased the global SIM card to insert into your own cell phone, please follow these instructions.
- Ensure that your GSM phone is “tri-band” or quad-band” (check your user manual) and that it is an unlocked cell phone (contact your network provider or RoamTalk customer service).
- Remove the plastic RoamTalk global SIM card holder from its packaging and carefully press out the perforated SIM card. Please try to avoid touching the gold circuitry chip on the underside of the SIM card. Remove any existing SIM card from your cell phone according to the instructions in your handset user guide and replace it with your new RoamTalk global SIM card.
- Replace battery and cover and turn on your cell phone.
- It is important to remember that you must first activate your RoamTalk global SIM card or RoamTalk international phone prior to using it for the first time. You can go to our website or click Activate Now! Please call Customer Service if you need any further assistance at 1-877-345-4488 or from overseas 1-310-633-2711.
A: Yes, you can keep your old number. But while you are traveling you will be contactable on your international RoamTalk number. When you return from your journey, you can revert to using your regular number by reinserting your original SIM card into your phone or simply switching off your RoamTalk international phone until your next trip abroad.
A: Yes, providing that you maintain a minimum account balance of $25 on your account. This will always be your international phone number.
A: Yes it will.
A: Yes. The charger that we include with your RoamTalk International cell phone is 110-230v compatible.
A: Yes.
A: To place a call to the US from another country, simply dial 1 and then the 10 digit phone number.
For example, to dial 631 555 5687 from France, you must dial: +1 631 555 5687.
Once you have finished dialing, press the Send button. RoamTalk uses "call back technology" so you will see the number dialing on the screen, followed by a message thanking you for your request. Within 5-10 seconds your phone will ring you back and you should answer it in the normal way and listen for your call to be connected.
A: The person that wishes to contact you will be making an international call. For example, if the person is calling your RoamTalk phone from the United States, then they would dial 011 44- or 011 423- and the rest of your RoamTalk telephone number.
A: With the RoamTalk phone, you are always making an international phone call. Therefore you would dial the country code of the country you are visiting and the local telephone number (i.e. in Italy : 39 08 48991).
A: Some phones require you to make calls using the phone menu. If this applies to you, please select the menu option “Call” (under the main menu or under “Extras”), then select “Dial” and “Enter number”. Dial the
international code, the regional code or GSM prefix (without the zero), and then the local number. Once you have finished dialing, press the OK button. You will see the number dialing on the screen, followed by a message thanking you for your request. Within 2-4 seconds your phone will ring you back and you should answer it in the normal way and listen for your call to be connected. See your Starter Kit.
A: All ShortCodes will be charged. For the rates, please see our
rates at www.RoamTalk.com.
A: No, this is only possible using the RoamTalk service.
A: Yes. You can send text messages as you normally do (see Rate Plan) and you receive FREE incoming text messages from anywhere in the world.
A: Yes. Wherever you are. You do not need a SIM card to call 999, 911, etc.